Summary
We collect your name, contact details, passport information and payment data solely for the purpose of providing the pilgrimage service. We do not sell your data and do not use it for marketing outside this conversation.
Contents
We collect your name, contact details, passport information and payment data solely for the purpose of providing the pilgrimage service. We do not sell your data and do not use it for marketing outside this conversation.
Albayt Pilgrimage Ltd ("Albayt") is the data controller for personal information collected through albaytpilgrimage.com and our customer dashboard.
Your name, email, phone number and date of birth (for booking and travel documents).
Passport details and photo (for visa applications and airline manifests).
Payment method details (handled by Stripe — we receive only the last four digits and brand).
Messages you send through our forms or to our team.
To process bookings, manage payments, prepare travel documents and stay in touch about your trip.
To meet legal obligations (Saudi visa requirements, anti-money-laundering rules, tax records).
To improve our service — anonymous analytics on which trips are most viewed and where bookings fall through.
Saudi visa authorities and airline partners — only what they need to issue documents.
Stripe, for processing card payments.
Resend, for sending booking and document notification emails.
We never sell your data and do not share it for marketing outside this relationship.
Documents (passports, photos) are stored in encrypted object storage with signed, time-limited URLs — never public links.
We use TLS for all traffic, hashed passwords (bcrypt), and audit-log every admin access to sensitive records.
You can request a copy, correction or deletion of your data at any time by contacting our team. We respond within 30 days.
You can close your account at any time from your dashboard. Booking-related records are retained for the period required by law (typically 7 years) — everything else is purged.
We use a single first-party cookie for your sign-in session and analytics cookies that aggregate page views. We do not use advertising trackers.
Questions or requests: contact our Santa Ana operations team via the Contact page or write to privacy@albaytpilgrimage.com. We respond within one working day.
Our operations team in Santa Ana answers within one working day — in English or Arabic.
Contact us